Understanding the difference between outputs and outcomes

Understanding the difference between outputs and outcomes is essential for effective charity management.  Outputs are the products or services that an organisation delivers: for charities these are often programs, training or workshops.  Outcomes are the benefits that those outputs provide for their beneficiaries, for example enabling disadvantaged school leavers to find and retain a job.  This article explains the difference in more detail and provides some good examples.  (Harvard Business Review operates a paywall but allows free viewing of a limited number of articles.)